Terms & Privacy

1. Who We Are

Klaro AI is operated from Amsterdam, the Netherlands.

2. Who Can Use Klaro

Klaro is available to users aged 13 and older. By creating an account, you confirm that you meet this age requirement. If you are between 13 and 16, you confirm that you have parental or guardian consent to use the service.

You are responsible for maintaining the security of your account credentials and for all activity under your account.

3. What Klaro Does

Klaro AI provides AI-powered conversational language practice. The app uses large language models and speech recognition to simulate realistic conversations, provide feedback on your speaking, and adapt content to your context.

Practice sessions are generated dynamically. Content may vary between sessions and is not guaranteed to be identical upon replay.

4. Subscription & Payments

Klaro offers a free trial and paid subscription plans. Subscriptions are billed through the Google Play Store.

• Free trial: New users receive a 3-day free trial. No charge is made during the trial period. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan at the applicable rate
• Subscription plans: Monthly and annual plans are available. Prices vary by region and are displayed in your local currency at the time of purchase in the Google Play Store
• Auto-renewal: Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current billing period
• How to cancel: You can cancel your subscription at any time through your Google Play Store subscription settings. After cancellation, you retain access until the end of your current billing period
• Refunds: Refunds are handled by Google Play according to their refund policies

You can manage your subscription at any time via Google Play subscription settings.

5. Acceptable Use

You agree not to:

• Use Klaro for any unlawful purpose or in violation of any applicable laws
• Attempt to reverse-engineer, decompile, or extract the source code of the app
• Share your account credentials with others or allow others to use your account
• Use automated systems (bots, scrapers) to access the service
• Transmit harmful, abusive, or offensive content through the app

We reserve the right to suspend or terminate accounts that violate these terms.

6. AI Disclaimer

Klaro uses AI to generate language practice content and feedback. While we strive for accuracy, AI-generated content may occasionally contain errors. Klaro is a practice tool and should not be relied upon as the sole source for professional translation, legal interpretation, or official language certification.

We do not use your conversations to train AI models. Your practice data is used solely to provide and improve your personal experience within Klaro.

7. Intellectual Property

All content, design, and technology in Klaro AI is owned by Klaro AI or its licensors. You may not copy, modify, distribute, or create derivative works from any part of the service without our written permission.

Content you create within the app (such as conversation transcripts and practice notes) remains yours. By using the service, you grant us a limited license to process and store this content solely to provide the service to you.

8. Account Deletion

You can delete your account at any time from the Settings screen within the app, from our website, or by emailing hello@klaro.talk.

When you delete your account:

• Your profile, learning preferences, conversation history, and voice recordings are permanently deleted within 30 days
• Payment and billing records are retained for up to 7 years as required by Dutch tax and accounting law
• Anonymized, aggregated analytics data (which cannot identify you) may be retained indefinitely
• Any active subscription must be cancelled separately through Google Play to stop future charges

9. Limitation of Liability

Klaro AI provides the service “as is” without warranties of any kind, express or implied. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the app.

Our total liability for any claim related to the service is limited to the amount you paid for the service in the 12 months preceding the claim.

Nothing in these terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud or wilful misconduct.

10. Changes to These Terms

We may update these terms from time to time. When we make material changes, we will notify you through the app or by email at least 30 days before the changes take effect. Your continued use of Klaro after the effective date constitutes acceptance of the updated terms.

If you do not agree with the changes, you may delete your account before the effective date.

11. Governing Law & Disputes

These terms are governed by the laws of the Netherlands. Any disputes will be resolved by the competent courts in Amsterdam, the Netherlands.

If you are an EU consumer, you may also use the European Commission’s Online Dispute Resolution platform. Nothing in these terms affects your rights as a consumer under applicable EU law.

1. Data Controller

Klaro AI is the data controller responsible for your personal data. If you have questions about how we handle your data, contact us at hello@klaro.talk.

2. What We Collect

We collect and process the following categories of personal data:

• Account information: Name, email address, and authentication credentials when you create an account
• Learning profile: Target language, learning goals, and preferences you set during onboarding
• Voice recordings: Audio recordings of your speaking practice, used for speech-to-text conversion and to track your speaking progress over time
• Conversation data: Transcripts of your practice sessions, AI feedback, and performance scores
• Usage data: How you interact with the app (screens visited, features used, session frequency and duration)
• Device information: Device model, operating system version, app version, and crash logs for stability monitoring
• Payment information: Subscription status and purchase history (payment details are handled by Google Play and are not stored by us)

3. Why We Collect It

We process your data based on the following legal grounds under the GDPR:

• Contract performance (Art. 6(1)(b)): Account information, learning profile, voice recordings, and conversation data — necessary to provide the language practice service you signed up for
• Legitimate interest (Art. 6(1)(f)): Usage data and device information — to improve the app, fix bugs, and understand how features are used. You can object to this processing at any time
• Legal obligation (Art. 6(1)(c)): Payment records — retained to comply with Dutch tax and accounting requirements
• Consent (Art. 6(1)(a)): Marketing communications, if you opt in. You can withdraw consent at any time

4. Voice Recordings

Because voice data is sensitive, we want to be specific about how we handle it:

• Voice recordings are captured during practice sessions and sent to our speech-to-text provider for transcription
• Recordings are temporarily stored only for the duration of the session (typically 5–15 minutes) and automatically deleted when the session ends
• The text transcript of your speech is retained to provide conversation context and progress tracking
• We do not use your voice recordings to train AI models

5. Third-Party Services

We share data with the following categories of service providers, all under appropriate data processing agreements:

• AI language model providers (OpenAI): Conversation text and context are sent to generate practice conversations and feedback. Data is processed on our behalf under a data processing agreement
• AI characters (InWorld): Conversation data is sent to power realistic dialogue partners in practice sessions
• Authentication (Google Sign-In): We use Google Sign-In for account creation and login. Google receives your authentication token; we receive your name, email address, and profile photo from your Google account
• Speech-to-text (Gladia): Voice recordings are sent for transcription and automatically deleted after processing
• Cloud hosting (AWS): All app data is stored on servers in the European Union
• Analytics (PostHog, EU): Anonymized usage events and device information to understand app performance. Data is hosted in the EU
• Push notifications (Firebase Cloud Messaging): Device tokens to deliver notifications
• Crash reporting (Firebase Crashlytics): Crash logs, stack traces, and device state at the time of a crash are collected to diagnose and fix stability issues. Data is processed by Google under a data processing agreement
• Email delivery (AWS SES): Email addresses for transactional emails (verification, password reset)
• Payment processing (Google Play): We receive subscription status but do not store payment card details

We do not sell your personal data to third parties. We do not share your data for advertising purposes.

We do not collect location data (neither precise nor approximate). The app does not request or access your device’s location.

6. Data Storage & Transfers

Your data is stored on servers in the European Union. Some data is processed by third-party services that may operate outside the EU (such as AI model providers based in the United States). Where data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your data only as long as necessary:

• Account & learning data: Retained while your account is active. Deleted within 30 days of account deletion
• Voice recordings: Automatically deleted at the end of each session (5–15 minutes). Not retained on our servers
• Conversation transcripts: Retained while your account is active. Deleted within 30 days of account deletion
• Payment records: Retained for up to 7 years after your last transaction, as required by Dutch tax law
• Anonymized analytics: May be retained indefinitely (this data cannot identify you)

8. Your Rights

Under the GDPR, you have the right to:

• Access your personal data — request a copy of all data we hold about you
• Rectify inaccurate or incomplete data
• Delete your data (“right to be forgotten”) — via the app, our website, or by email
• Export your data in a portable, machine-readable format
• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interest
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at hello@klaro.talk. We will respond within 30 days. If we need more time, we will inform you within that period.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.

9. Account Deletion

You can delete your account at any time:

• In the app: Go to Settings and select “Delete Account”
• On the web: Visit klaro.talk/delete-account
• By email: Send a request to hello@klaro.talk

Upon deletion, all personal data (profile, learning data, conversations, voice recordings) is permanently removed within 30 days. Payment records are retained as described in Section 7. Please cancel any active subscription through Google Play separately — deleting your Klaro account does not automatically cancel your subscription.

10. Data Security

We protect your data using industry-standard security measures, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with hashed passwords
• Access controls limiting who can view personal data
• Regular security reviews of our infrastructure

No system is 100% secure. If we become aware of a data breach that affects your personal data, we will notify you and the relevant supervisory authority as required by law.

11. Children’s Privacy

Klaro is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13 without appropriate consent, we will delete that data promptly.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at hello@klaro.talk.

12. Cookies & Tracking

Our website (klaro.talk) uses essential cookies for functionality and analytics cookies to understand how visitors use the site. No advertising cookies or trackers are used. When you first visit the website, a cookie consent banner allows you to accept or decline non-essential cookies. You can change your preferences at any time.

The Klaro app does not use cookies. It uses analytics to track usage patterns in an anonymized form.

13. Changes to This Policy

We may update this privacy policy from time to time. When we make material changes, we will notify you through the app or by email. The “Last updated” date at the top of this page indicates when the policy was last revised.

14. Contact

For any questions about this privacy policy or your personal data, contact us at: